Onboard your customers through a live video KYC

Onboard customers in minutes

Without meeting face to face.

video kyc

The recent regulatory approvals from RBI and SEBI, removes the need for regulated entities to meet customers face to face or collect paper copies for KYC verification. Video KYC is considered as full KYC without restrictions, thereby increasing convenience and reducing costs dramatically.

Video KYC as it should be

Simple. Live. Secure.

video kyc

The customer can, through a stroke of a video call, chat directly with a Banker, provide all the identity documents to verify who they are and complete the account opening steps in a few minutes. And the video streamed live to the Banker.

video kyc

Video KYC as per regulations

Face Check. ID Check. Geo tagging. Audit Logs.

video kyc

The Bank official can, through the Aldus dashboard, capture face, capture ID and geo location of the customer. And as part of verification the ID is verified against issuing authority, face is matched against Aadhar and PAN , geo location is verified to be within India and liveness checks ensure that the video call is live and authentic.

Aadhaar Offline via Video KYC

Consent based offline identity verification.

video kyc

The only permitted ID for video KYC is Aadhaar as per regulations. While banks can do OTP based eKYC or Aadhaar Offline (XML and Encrypted QR), all other regulated entities can only do Aadhaar Offline. We provide a seamless Aadhaar Offline process before or during the video call. And also success and failure paths.

video kyc

Configurable Video KYC flow

Agent initiated or Customer initiated.

There are typically two possible workflows to initiate a video call. The Agent can initiate a video call from the Aldus dashboard sent as a web link to the customer or the customer can initiate the video call from your own mobile or web Application.

video kyc
  • Initiate Call – Agent logs into Aldus to trigger an SMS/Email from the Dashboard (entering the customer mobile number, email and customer reference ID as input).
  • Alert Customer – Customer receives an alert as SMS and Email. The customer clicks the link – Accepts Terms and Conditions, Location Verified (India), Customer completes Aadhaar Offline (Aadhaar Age Validation Success), Starts Video Call.
  • Video Call – Once the call is connected, Agent walks the customer through with the KYC verification – Face capture, PAN capture, random questions and other verifications can be done by the Agent. Agent completes the necessary steps as per your need and ends the Video call.
  • Checks – Agent/Manager can now review the Video call (maker checker process) to Accept or Reject the call. For each of the decisions made, the status will be updated in the Dashboard for the record.
  • Onboard – Once the Video verification is completed, the next steps of provisioning the account will follow from the backend/CRM/Core systems.
  • Initiate Call – Customer can trigger a video call from your web or mobile applications that has our SDKs integrated into your Application. Customers will verify their location and complete Aadhaar Offline prior to initiating the video call with an Agent.
  • Alert Agent – When customer initiates a video call, an Agent logged into the Aldus Dashboard will receive a call alert. If an Agent is not available to take the call, the system keeps attempting for 90 seconds and then passes a message that “No Agents are available to take the call at the moment”. The customer can try again later or the Agent can initiate the call at a later time.
  • Video Call – Once the call is connected, Agent walks the customer through with the KYC verification – Face capture, PAN capture, random questions and other verifications can be done by the Agent. Agent completes the necessary steps as per your need and ends the Video call.
  • Checks – Agent/Manager can now review the Video call (maker checker process) to Accept or Reject the call. For each of the decisions made, the status will be updated in the Dashboard for the record.
  • Onboard – Once the Video verification is completed, the next steps of provisioning the account will follow from the backend/CRM/Core systems.

Video KYC dashboard

Eliminate risks. Increase Productivity. Remain Compliant.

video kyc

The Aldus Video KYC dashboard provides a seamless way to connect the Agent and the customer through a video call and collates all of the ID documents and checks in one place with full audit trail. With all of the heavy lifting done by our AI engine to verify the customer, the Agents (maker and checker) can focus on results and not on the process.

Aldus dashboard checks

Identity checks and Fraud checks are non-negotiable.

Convenience of onboarding customers non-face to face must be backed by a non-negotiable and faultless due diligence engine. Our cutting-edge AI and fraud engine go beyond the usual ID verification, face matching, geo location check and liveness checks. It can link multiple internal and external datasets to identify high risk and fraudulent customers at the point of onboarding.

Video KYC deployment

At your premises. On your domain. Fully Compliant.

video kyc

The video streaming is triggered from the domain of the regulated entity. We provide an easy web link that is sent via SMS and Email or a mobile SDK that gets integrated into your existing mobile App to trigger the video call. The entire solution can be deployed on-premises or on our secure cloud or on your private cloud.

Ticks all the compliance boxes

Video KYC features that matter.

Live Streaming

Live video streaming with end to end encryption between the host and server.

Video Quality

Good Quality video to establish customer identity beyond doubt.

Live Location

Live location checks to ensure customer is physically present in India.

On Premises

Video connection originate from the domain of the regulated entity.

Aadhaar Offline

Live Aadhaar eKYC or Aadhaar Offline done within the video call.

PAN Verification

PAN card is validated against the issuing authority in real time.

Customer Photo

Live picture of the customer captured and matched against PAN/Aadhaar.

Prevent Spoofing

Configurable random questions to prevent fraud and spoofing attacks.

Video Integrity

Video logs and metadata are preserved to verify the integrity of the process.

Video Storage

Video recording and associated images are stored on premises with time stamps.

Aadhaar Masking

Aadhaar images and Aadhaar displayed in the video are redacted (masked).

Concurrent Audit

Continuous performance, security and audit validations

Trusted technology platform.

Trust is hard to earn. We certainly do not earn them through paid advertising. Instead, we earn your trust by providing a high-quality product and reliable service that you can count on. Every single day.

Award winning technology
Patent pending technologies matured over ten years with proven accuracy, quality and scale.
Support that truly supports
Whatever it takes, we are here to help you succeed with our tools and services.
Secure enterprise platform
Use our cloud platform to get started now. Or deploy this within your own premises.
Pricing that makes sense
Pay per transaction with discounts as you scale. Or annual subscription with unlimited usage.

Servicing customers worldwide

Customer onboarding is critical.
Don't make it better, make it the best.