Mutual relationship between a regulated business and their customer begins with a simple step: Know Your Customer (KYC). This process was fraught with paper work, intrusive checks and prohibitive costs to the tune of INR 150 – 175 per KYC. Aadhaar changed this dramatically with the introduction of Aadhaar eKYC in 2016 bringing down the […]
Face authentication as part of Aadhaar eKYC to add additional security.
Obtaining a SIM is fairly straightforward in India, thanks largely to Aadhaar (Unique ID linked to people’s biometrics) that nearly every Indian has now. All a citizen needs to do is to provide their Aadhaar number and biometrics (fingerprint of iris) and the KYC is done electronically. Instantly. While this seems like a perfect solution, […]
eKYC – Know Your Customer unassisted using Aadhaar, OTP and Face Biometrics.
Know Your Customer is essential for obtaining any services – Banking, insurance, telecoms, public services – the list goes on. In the Indian context, until Aadhaar opened up its APIs, KYC was a laborious process costing billions to services providers and inconveniencing customers a great deal with a mountain of paper identity documents. With the […]
Vistas Visitor Experience – Wow your visitors the moment they step into your office.
As I visit many of the biggest offices around the world, I wonder “wow” what a nice office. And almost immediately that wow is replaced with angst as I get ready to go through the elaborate, unwelcome and quite frankly unnecessary sign-in process. Of course, my details will have to be captured and my movement […]
Biometric authentication for Call Centres.
It’s fair to say that contacting call centres, in particular Financial Institutions, are never a pleasant experience. It’s hard to get through the IVR and even harder to get through the security questions to prove who you say you are. Knowledge based details such as mother’s maiden name, date of birth, present and past address, […]
A phenomenon called ‘contact customer support’ – anything short of a revolution is indeed a disaster.
After enduring the audio tune and typing in every number on the keypad, you are finally connected to Customer Support – breath easy. Well, not yet. Instead of getting to the point straight away, you will be subjected to a barrage of security questions to prove your identity. It would seem like every customer is […]
One Time Selfie ™ – Time to replace One Time Password with something better.
User authentication, and in particular two-factor authentication, is a key step for secure data transactions. Pretty much all financial institutions mandate two-factor authentication for all mobile and online transactions to prevent fraud. Two-factor authentication usually constitutes something that the user has (e.g. mobile phone, credit or debit card) and the user knows (e.g. password or […]
Fotopod – A case for disruption in the Digital Identity Photo market?
Since time immemorial, we have been asked to stick paper photos onto application forms. Driver’s license, Visa forms, ID cards, School applications, Bank applications – you name it. Wherever you went, you carried with you your avatar on paper – torn, outdated, pixelated. Sounds so 19th century. Well, it’s time to change all of that with fotopod.
Axilor chooses Vistas
Rarely does this happen: you are called in for a potential funding opportunity by a leading venture capital firm and you end up leaving the room closing a sale. It was particularly gratifying because the product clearly won. We felt there was a genuine need to improve Axilor’s visitor experience, in an otherwise uber cool […]
IRSF Attack – A Case Study
International Revenue Share Fraud (IRSF) accounts for about $10.7 billion in fraud losses. Losses are up by 497% from previous year. This case study highlights the fact that there is no operator who is immune to IRSF attack. And prevention is the best form of cure as there is no cure for this malicious attack.
