Vistas Visitor Experience – Wow your visitors the moment they step into your office.

As I visit many of the biggest offices around the world, I wonder “wow” what a nice office. And almost immediately that wow is replaced with angst as I get ready to go through the elaborate, unwelcome and quite frankly unnecessary sign-in process. Of course, my details will have to be captured and my movement within the building restricted for the duration and purpose of the visit. But is the visitor experience balanced with the security needs? And does it always serve the purpose?

So let’s start with what’s going on now.

On the one hand, there is the paper log book that the receptionist asks you to sign-in. While this is less painful, I don’t see the purpose of this. Once I sign in and the paper is clipped to my pouch and hung over my neck, there is nothing much to show that I have signed in. The security manager or a facilities manager wouldn’t be able to figure out “how many visitors” have visited my office over the course of the day, a week, month or a year and which of the buildings are most visited. And are there any visitor who shouldn’t be coming in. Well, one would assume that this is such a crucial piece of information that every security manager would beat others in the line to get their hands on. But seldom in practice.

On the other hand, it is overdone by security guards asking for name, address, telephone number, email address, company, ID proof, Laptop details, photograph, NDA, host name and purpose (11 individual pieces of information). And at the end of it, I get an incomprehensible printed pass. And it takes anywhere from 5 – 10 minutes to complete the whole process.  In one financial centre in Mumbai, there is even a code sent to my phone which I had to repeat to sign-in. The visitor system is so inefficient and queued up all the time that I turn up at least an hour before to sign-in on time.

If sign-in is so exhausting, the sign-out process is even more complicated at a major FTSE 100 HQ. The little piece of paper unassumingly stuck around my neck the whole day had to be signed by my host when leaving the building. On one occasion, the host had left by the time I finished up with my work. And I was stuck for 15 minutes to get the all clear from the Security guards (luckily a gentlemen on his way out recognised me and signed me out).

It’s hardly surprising then that most visitors never bother to visit again owing to the poor Visitor experience. Now, imagine if the visitor was a potential customer, shareholder or investor?

Visitor sign-in should be simple, seamless and secure. In my opinion, all that is needed to capture the visitor details are just 4 fields. Name, Company, Telephone/Email and the Host. The phone or email should only be used for emergency alerts or help with sign-in quickly for repeat visitors. All additional details should be optional and used only when there is a definitive need. For instance, an NDA or photo may be essential for a research office but the same may not be required for a sales office. All other details should simply be done away with. For instance, getting the serial number of the visitor’s laptop is totally unnecessary and so is ID details. Minimal but essential data on Visitors will lead to better data protection and lower system costs.

I was personally fed up with the long queues, too many details, wasted papers, staring at the receptionist to make one more call to my host, and wasted opportunities. And that’s why we created Vistas.

Vistas Visitor Management

To know more or a demo write to us at

You Might Also Like
Battle tested technology.
Use it just the way you want it.

Whether you are just starting out or you are miles ahead and want to optimise your customer experience, you can use our technology just the way you imagine it. In multiple ways for multiple use cases.

Native Mobile SDKs

Offline Android and iOS components for identity capture. Works without internet connection. Quick integration into your native Apps. Tested in over 1000+ mobile devices.

View SDK Documentation video kyc
Cloud APIs

Restful APIs that can be integrated instantly without worrying about infrastructure or auto scaling. Our battle tested AWS environment is ISO 27001:2013 certified and monitored 24x7.

View API Documentation video kyc

Use our technology deployed as Docker containers in your own servers. In this set up there are no external calls outside your servers giving you total control over your data.

Contact Sales video kyc
Cloud Dashboard (no-code)

Get started instantly and begin your identity verification projects. The dashboard provides you with everything you need to onboard your customers as per prevailing regulations.

Book a demo video kyc

Trusted technology platform.

Trust is hard to earn. We certainly do not earn them through paid advertising. Instead, we earn your trust by providing a high-quality product and reliable service that you can count on. Every single day.

Award winning technology
Patent pending technologies matured over ten years with proven accuracy, quality and scale.
Support that truly supports
Whatever it takes, we are here to help you succeed with our tools and services.
Secure enterprise platform
Use our cloud platform to get started now. Or deploy this within your own premises.
Pricing that makes sense
Pay per transaction with discounts as you scale. Or annual subscription with unlimited usage.

Trusted by 150+ customers worldwide

Book a free demo

Built for flexibility, compliance and reliability to serve multiple industry segments.

Gig Economy