Telecoms Fraud – Changing face of Telecom crime.

It was once the domain of the petty thieves working alone, and often targeting one organisation. The organisations too did not feel the pang and often wrote the losses off as bad debts. On a bad day for the thieves, a few days of community service and a slap on the wrist was all it took to get back to business. On a bad day for the service provider, a few credit notes and discounts to keep the customer happy were all it took.

Regulators were nowhere to be seen.

Welcome to the new world, where criminals work in organised gangs, exploit multiple organisations and cause billions of dollars in lost revenues. Regulators work over time and service providers pounded to protect consumer interests.

Petty thieves were opportunistic individuals who had limited or no knowledge of the systems and processes adopted by organisations. In addition, they had limited knowledge of the thresholds set to flag unusual calling patterns or behaviours. Going full throttle in a short span of time was what got the thieves in trouble.

In contrast, organised criminals are often well educated and have a good understating of the telecoms systems and architecture. They are patient, unlike the petty thief, and carefully build multiple fraudulent identities over a long period. They have detailed fraud system knowledge and continually test the thresholds to exploit the loopholes in the systems. They even go as far as placing and grooming insiders to exploit new fraud systems.

Organised criminals operate below the radar for long periods before coming up with the lethal blow that leaves the service provider profoundly gasping for breath. Often the fraud is brought to light only when a visibly upset customer throws a kitchen sink at the customer services staff down the phone.

Perhaps taking a leaf out of the fraudster’s book, the service providers must come together to share intelligence, use smart fraud detection systems and place strong risk controls to combat organised Telecoms fraud.

You Might Also Like
Battle tested technology.
Use it just the way you want it.

Whether you are just starting out or you are miles ahead and want to optimise your customer experience, you can use our technology just the way you imagine it. In multiple ways for multiple use cases.

Native Mobile SDKs

Offline Android and iOS components for identity capture. Works without internet connection. Quick integration into your native Apps. Tested in over 1000+ mobile devices.

View SDK Documentation video kyc
Cloud APIs

Restful APIs that can be integrated instantly without worrying about infrastructure or auto scaling. Our battle tested AWS environment is ISO 27001:2013 certified and monitored 24x7.

View API Documentation video kyc

Use our technology deployed as Docker containers in your own servers. In this set up there are no external calls outside your servers giving you total control over your data.

Contact Sales video kyc
Cloud Dashboard (no-code)

Get started instantly and begin your identity verification projects. The dashboard provides you with everything you need to onboard your customers as per prevailing regulations.

Book a demo video kyc

Trusted technology platform.

Trust is hard to earn. We certainly do not earn them through paid advertising. Instead, we earn your trust by providing a high-quality product and reliable service that you can count on. Every single day.

Award winning technology
Patent pending technologies matured over ten years with proven accuracy, quality and scale.
Support that truly supports
Whatever it takes, we are here to help you succeed with our tools and services.
Secure enterprise platform
Use our cloud platform to get started now. Or deploy this within your own premises.
Pricing that makes sense
Pay per transaction with discounts as you scale. Or annual subscription with unlimited usage.

Trusted by 150+ customers worldwide

Book a free demo

Built for flexibility, compliance and reliability to serve multiple industry segments.

Gig Economy