Assisted Video KYC

In Assisted KYC mode, the end user is assisted by your Agents over a friendly video call to complete the verification steps. The user will get on a live video call with your Agent and provide consent to be verified as mandated by the regulator.

The Agent will capture the ID document, check for ID forgery, capture a selfie and verify that the user is real through random questions. The system will do all of the checks such as ID verification, face liveness, face match against ID photo and fraud checks.

Assisted video KYC is useful where regulations mandate organisations to carry out KYC capture and verifications over a live audio-visual call before onboarding the user.

Our Assisted Video KYC can be used worldwide breaking geographical and language barriers to onboard customers, anywhere anytime.

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Unassisted Video KYC

In Unassisted or digital KYC mode, the end user completes the steps on their own as part your onboarding flow. The flow can be tightly integrated into your existing mobile and web applications and provide an anytime, anywhere and any device onboarding option.

Prospects will usually provide their consent, scan their ID documents, capture a selfie and submit them to the backend server securely. The system will do all of the checks such as ID verification, face liveness, face match against ID photo and fraud checks.

Customers can then be onboarded automatically if their application is clear or accepted after a review by your Analysts if there are red flags. Unassisted KYC also allows you to create the exact flow as per your needs from our no code dashboard.

This quick, easy and compliant onboarding method can you help scale your onboarding operations at a rapid pace at much less investment and infrastructure.

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Multilingual Video PIVC

Video Pre-Issuance Verification Call (PIVC) allows your prospects to complete the PIVC verification at the comfort of their homes exactly as prescribed by the insurance regulator. The entire video PIVC is recorded with consent and acceptance obtained from customers to proceed with the policy issuance.

Our PIVC verification is currently supported in 9 languages including English, Hindi, Tamil, Telugu, Kannada, Malayalam, Gujarati, Bengali and Marathi. This will work even if the necessary language packs are not available in your customer's device.

The PIVC verification can be sent as a secure link from your own domain or enabled from your web or mobile applications. Once a prospect consents to PIVC, the pre-built pages will allow your prospect to choose the language of choice to listen and verify their policy details through a live video recording.

The policy details will be spoken back to them so your prospect will simply need to listen and confirm the details without having to read through lengthy policy wordings. The entire video and the consent and confirmations provided by the prospect will be recorded and available for your underwriters instantly once completed.

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Periodic Updation

Periodic Updation refers to re-verifying the identity documents collected at the time of account opening at prescribed intervals and updated to keep it current and valid. Most Banks have a very complex and face to face periodic updation process and we want to simplify it through technology and ease this painful process for consumers and Banks.

Periodic Updation as per RBI regulation (Part V – Article 38 of Master KYC Circular of RBI) can be completed by customers on their mobile or laptop without meeting face to face and in full compliance through a simple notification every two, eight and ten years.

We provide a periodic updation solution that you can invoke using our no code Dashboard or invoked from within your online portal or mobile applications using our APIs and SDKs. We provide a least resistance model whereby all of the necessary details are captured exactly as specified by the regulator in a non face to face manner.

Customers can complete the steps by providing a self-declaration if no changes are needed; or update their new details, upload supporting proofs, verify liveness over a short video call if there are changes. Finally, esign the transaction as confirmation. Once the ID validation is done by our system, the Bank can update their backend system and send an acknowledgement to the customer.

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Passive Liveness

Passive liveness refers to verifying the true liveness of a person without any active inputs such as blink, smile or turning heads. Our passive video liveness uses advanced ML based liveness checks without any user input both on mobile and on server.

Video Voice Token

Video voice token is an added layer of active liveness recommended by many regulators to ensure that the regulated entity has done multiple liveness checks to verify the realness of a person beyond doubt. The Video voice token feature, apart from passive liveness, checks whether the person has spoken the correct one-time random token displayed on the screen.