Know Your Customer is essential for obtaining any services – Banking, insurance, telecoms, public services – the list goes on. In the Indian context, until Aadhaar opened up its APIs, KYC was a laborious process costing billions to services providers and inconveniencing customers a great deal with […]
As I visit many of the biggest offices around the world, I wonder “wow” what a nice office. And almost immediately that wow is replaced with angst as I get ready to go through the elaborate, unwelcome and quite frankly unnecessary sign-in process. Of course, my details will have to be captured and my movement […]
It’s fair to say that contacting call centres, in particular Financial Institutions, are never a pleasant experience. It’s hard to get through the IVR and even harder to get through the security questions to prove who you say you are. Knowledge based details such as mother’s maiden name, date of birth, present and past address, […]
After enduring the audio tune and typing in every number on the keypad, you are finally connected to Customer Support – breath easy. Well, not yet. Instead of getting to the point straight away, you will be subjected to a barrage of security questions to prove your identity. It would seem like every customer is […]
User authentication, and in particular two-factor authentication, is a key step for secure data transactions. Pretty much all financial institutions mandate two-factor authentication for all mobile and online transactions to prevent fraud. Two-factor authentication usually constitutes something that the user has (e.g. mobile phone, credit or debit card) and the user knows (e.g. password or […]
Since time immemorial, we have been asked to stick paper photos onto application forms. Driver’s license, Visa forms, ID cards, School applications, Bank applications – you name it. Wherever you went, you carried with you your avatar on paper – torn, outdated, pixelated. Sounds so 19th century. Well, it’s time to change all of that with fotopod.
Rarely does this happen: you are called in for a potential funding opportunity by a leading venture capital firm and you end up leaving the room closing a sale. It was particularly gratifying because the product clearly won. We felt there was a genuine need to improve Axilor’s visitor experience, in […]
Application fraud is committed when fraudsters provide incomplete, inaccurate, fabricated or stolen information with an intent to defraud the service provider.
What an incredible year it has been. From going live with Vodafone India – largest installation to date processing over 5 billion call records to protect Vodafone customer from fraud – to winning the AnthaPrerana 2015 Competition (a TiE Bangalore initiative for start-ups). It didn’t […]
The fascinating story about the arrest of Noor Aziz Uddin, one of FBI’s most wanted cybercriminal for international phone fraud came to a quiet end on 14 February in the outskirts of Karachi. It is said […]